The service user’s needs are many and varied although not all can be prescribed. Underlying all these are the need to experience cultural heritage, express spirituality, enjoy social interactions whilst engaging in a mood of emotional, psychological and physical safety, comfort and enjoyment. To achieve this, service users and their family and friends are requested to participate in the development of individualise care plans.
Carers will strive to be sensitive to the service users’ ever changing needs and in so doing will promote and maintain individuality, through choice and the right to privacy and dignity. Thereafter these plans are implemented by staff with the service users’ acknowledgement and involvement.
The supervision, development and appraisal programme for staff in the home seeks to identify and reinforce the underpinning values of the home and to promote our ethos. Staff are made aware of the basic fundamental tenets and are thereafter trained to meet the residents’ needs.
Senior staff team have a clearly defined personal development programme which incorporates the key skills require to support in the running of the home.
Carers are trained to be sensitive to the service users’ ever changing needs and in so doing are able to promote and maintain the dignity, individuality and privacy of all.
Welcome Care Homes Ltd aims to provide its Service Users with a secure, relaxed, and homely environment in which their care, well-being and comfort are of prime importance.