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A  Retirement Home for the Elderly

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"What you can expect from your care home"

Publication date: Oct 2011

 

This guide is for you if you (or a member of your family or a friend) receive care, treatment or support in a care home in England.

 

This guide helps you understand what standards of care you have a right to expect in a care home and what you should do if you experience poor quality care.

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Useful Websites

If you would like to learn more on dementia and caring for the elderly you may find some of these resources useful.

(Please note that the logos used below are intended only to assist the user in identifying the owner of the website and does not represent any affiliation or endorcement from the owners)

Website of the NHS Direct health advice and information service. NHS Direct has developed a suite of 40 online health and symptom checkers (H&SC). The H&SCs provide self-care advice, so that patients can manage their symptoms at home, get advice on the most appropriate health service to contact, or the option to ‘click’ to get a call back from an NHS Direct nurse advisor.

NHS Direct

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MHRA

Medicines and Healthcare products Regulatory Agency

 

The MHRA acts to enhance and safeguard the health of the public by ensuring that medicines and medical devices work and are acceptably safe.

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CQC

Care Quality Commission

 

The CQC are the regulating body who check all health care services in the UK to ensure they are meeting government standards, and then share their findings with the public.

CQC

DoH

Department of Health

 

The Department of Health provides strategic leadership for public health, the NHS and social care in England.The Department of Health’s purpose is to improve England’s health and well-being and in doing so achieve better health, better care, and better value for all.

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Smoke Free

Smoke free NHS

 

With NHS Support You Are Up To 4 Times More Likely To Stop For Good.

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Useful Resources

If you would like to learn more on dementia and caring for the elderly you may find some of these resources useful.

(Please note that the logos used below are intended only to assist the user in identifying the owner of the resource and does not represent any affiliation or endorcement from the owners)

Health and Social Care Bill 2011

The Bill contains provisions covering five themes:

 

    1. Strengthening commissioning of NHS services

    2. Increasing democratic accountability and public voice

    3. Liberating provision of NHS services

    4. Strengthening public health services

    5. Reforming health and care arm’s-length bodies.

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DoH publication: "No Secrets"

This document gives guidance to local agencies who have a responsibility to investigate and take action when a vulnerable adult is believed to be suffering abuse. It offers a structure and content for the development of local inter-agency policies, procedures and joint protocols which will draw on good practice nationally and locally.

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Law Commission: "Adult Social Care Report"

Publication date: 11 May 2011

 

In this report, we make recommendations for a single, clear, modern statute and code of practice that would pave the way for a coherent social care system. Under the reforms proposed in our report, older people, disabled people, those with mental health problems and carers will, for the first time, be clear about their legal rights to care and support services. Local councils across England and Wales will have clear and concise rules to govern when they must provide services.

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